System Configuration
CardX Voice Agent - Inbound Contact Center
Bot Persona
Select agent gender — controls Thai particles and pronouns
LLM Model
Select the language model for conversation
STT Provider
Select speech-to-text provider for voice recognition
TTS Provider
Select text-to-speech provider for voice synthesis
Select Model
Select Thai Voice
CardX Contact Center
Card activation & knowledge management (Thai)
Active
STT Provider
ELEVENLABS
Language
Thai
Type
Inbound
Call Flow Steps
1
Greeting & Intent
Greet customer, identify intent (activation, KM, account, dispute)
2
Verification
Verify identity — last 4 digits + PIN (skip for KM queries)
3
Card Activation
Activate ZJ/ZB cards, handle supplementary, Speedy Cash fee
4
KM Search
Answer product/promotion questions from Knowledge Base
5
Closing
Follow-up questions, case creation, goodbye